OUR POLICIES

Shipping & Returns

Shipping

ORDER PROCESSING TIME

Processing time for all orders is 02 working days. Your order will be processed, packed and shipped within 02 working days after the order is placed on any of our online sales channels. In case of an out-of-stock item, the processing time can vary. Out-of-stock items are identified as “available on backorder” on the product page which indicates that the item is currently not in stock and but the order can still be placed. Shipment will be made once it is back in stock. Usually, out-of-stock inventory is replenished within 3 – 5 working days.

WORLDWIDE FULFILMENTS

1. Express Shipment: Express shipments are catered via FedEx & DHL to provide our international customers abroad with the quickest possible delivery time. No matter where you are if you have a letterbox outside your house, you can order your wallet and sit back and relax till the postman rings your doorbell.

Delivery time is substantially dependent on your location, but on average delivery will take around 3 – 5 working days for US, Canada, Australia and most parts of Europe. It is the responsibility of the consignee to provide a correct address where the shipment can be received. All shipments require an indirect signature.

International freight charges also vary based on your location. For most locations, it will be less than $15. You will see a detailed bifurcation of charges on your checkout page. If you have any specific question about delivery time and cost, send us an email at [email protected], and our team will help you out.

Extra duties and import taxes may apply depending upon your local regulations. Kindly check with your excise and taxation department before placing an order.

After the shipment is booked and picked up by the courier, you will receive a confirmation e-mail with your tracking number. You will also receive periodic e-mail tracking notifications about the transit status of your package until it reaches your doorsteps (e-mail tracking notifications are only available for Express shipment mode). Furthermore, you can check the live status of your package on our tracking page https://myaurochs.aftership.com 

2. FREE Shipment: All free shipments are catered via standard registered mail. Standard registered mails are handled by the national post offices of origin & destination countries. The estimated transit time is 10 – 15 working days. For some countries, this can take a bit longer.

Tracking numbers will be provided via SMS after the shipment is sent. No additional e-mail tracking notifications will be sent (feature only available for Express shipments).

Tracking numbers will become active on the destination postal service website once the package lands in the corresponding country. This usually take 5 – 7 days after shipment is sent. Prior to that, all tracking numbers can be tracked on Pak Post website https://www.ep.gov.pk/

If you have any concerns about your shipment/tracking number, you can reach out to us at [email protected] and our team will help you out.

DOMESTIC SHIPMENTS – IN PAKISTAN

Domestic shipments are fulfilled via our logistics partner at TCS. When your order is shipped, you will receive a confirmation email as well as an SMS from TCS containing your tracking number. You can track the shipment on the TCS official website http://www.tcscouriers.com/uk/Tracking/Default.aspx

The shipment times vary depending on your location, but it usually takes 2-3 days for your wallet to deliver within Pakistan.

Local delivery is FREE without any additional charges. If any shipment is returned due to a bad address or consignee unavailability at the given address, the costs for re-shipment, if requested by the customer, will be paid by the customer.

Return & Refund Policy

We are more than confident that you will love your Aurochs wallet for every penny you paid for it. In case you have any issue, don’t worry. We got you covered with our 101-day No-Questions-Asked return and refund policy. If you are not satisfied with your purchase, drop us an e-mail at [email protected], and our support team will guide you through the rest of the procedure.

  1. Returned product(s) must be unused, undamaged and should be returned with COMPLETE packing.
  2. The customer will pay return shipping cost. In case of wrong or faulty product, the shipping cost will be refunded to the customer. 
  3. Once the return package is received at our warehouse in Pakistan, your credit card or PayPal account will be credited with the invoiced amount.
  4. In case of Cash on Delivery (COD) purchase, we will transfer the money via online banking to your account. IBFT charges of PKR. 195/- to be deducted from refund amount [domestic orders only]
  5. The return policy is only available on hard products. Digital gift cards are not refundable.
  6. The return policy is not applicable to customized products.
  7. If the returned product does not comply with the clause(a) of the Refund Policy, the product will be shipped back to the customer. The customer will bear the cost of the re-shipment.

We value transparency so if you have any specific question regarding our return policy; we encourage you to contact us at [email protected] before making a purchase.