OUR POLICIES

Shipping & Returns

Shipping

At Aurochs, we are committed to providing our Friends a seamless buying experience. The moment you log-in to our website till you get your product at your doorstep, your comfort and trust are our top priority.

Local Shipment (within Pakistan)

Domestic shipments are fulfilled via our logistics partners at TCS and BlueEx. They are great guys with vast experience in logistics industry. When you place your order at our website, you will receive a confirmation email explaining that your order is placed and is under process. Once the processing is complete, and your order is shipped, you will receive order completion email. Sit back till our logistic partner deliver your wallet at your doorstep with as much love as we put in making it for you.

After order completion and shipment, we will e-mail you your tracking number. Using this tracking number, you can track your wallet in real time till you receive it. It usually takes 2-3 days for your wallet to arrive depending upon your location.

Local delivery is FREE without any additional charges. 

International Shipments

International shipments are catered via DHL to provide our Friends abroad with the quickest possible delivery time. No matter where you, if you have a letter box outside your house you can order your wallet and sit back and relax till the postman rings your doorbell.

Delivery time is substantially dependent on your location, but an average delivery will take around 4 – 5 working days for US, Canada, Australia and most parts of the Europe. It is the responsibility of the consignee to provide a correct address where the shipment can be received. All shipments require an indirect signature. Aurochs will communicate estimated delivery date and time when the shipment is in transit via email. All shipments can be tracked on www.myaurochs.aftership.com once they are in transit. 

International freight charges also vary based on your location. You will see a detailed bifurcation of charges on your checkout page. If you have any specific question about delivery time and costs, ping us and our relationship officer will be right there to help you out.

Extra duties and import taxes may apply depending upon your local regulations. Kindly check with your excise and taxation department before placing an order.

101 Day Return Policy

We are more than confident that you will love your Aurochs wallet for every penny you paid for it. In case you have any issue, don’t worry we got you covered with our 101-day No-Questions-Asked return and refund policy. If you are not satisfied with your purchase, just drop us a mail at support@myaurochs.com, and our relationship officer will guide you through the rest of the procedure.

  • Return product(s) must be unused, undamaged and should be returned with COMPLETE packing.
  • You will have to pay the return shipment cost.
  • Your credit card will be credited with the exact amount you paid once the returned product is received at one of our designated warehouses and checked by our QA team. In the case of Cash on Delivery purchase, we will transfer the money via online banking to your account. Aurochs will bear all the bank transaction charges.
  • The return policy is only available on hard products. Digital gift cards are not refundable.
  • The return policy is not applicable on customized products.

We value transparency so if you have any specific question regarding our return policy; we encourage you to contact us at support@myaurochs.com before making a purchase decision.